Docs/AgenciesGoHighLevelAdvanced

Running Sendify across client accounts

Sendify is built for agencies running multiple client accounts. Each client needs its own configuration: line capacity, AI, CRM connection, calendars, and its own launch test before traffic starts.

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Account structure

Install the integration at the agency level, not inside a single client sub account, and allow the app to install automatically into new sub accounts you create. Then use connect locations to pull your client list in and enable only the sub accounts you actually run Sendify for.

Full walkthrough: connecting GoHighLevel.

Only agency owners can fix telephony

After a reconnect, the default telephony provider on the client sub account needs switching back to Sendify, and only agency owners can do it.

Lines per client

Choose delivery for each client separately. Clients with fewer than 50 new leads per day who do not need a specific area code can enter The Pool with no hardware fee. Clients that need a local area code or expect higher volume use dedicated capacity.

Each client still keeps separate AI settings, CRM data, calendars, and reporting. For dedicated clients, use the same sizing process as a single business in how many lines do I need.

One AI per client

Each client needs their own prompt, knowledge, offer, qualification questions, and calendar. Where your account supports importing or cloning an existing AI configuration, start from your best performing setup and then rewrite the client specific parts.

What must be client specific

  • Company information and knowledge base
  • Offer, pricing, and canonical facts
  • Qualification questions
  • Calendars and representatives
  • CRM fields, tags, and notification recipients

Launching a client

  1. 1

    Connect the client's sub account

    Enable it from connect locations.

  2. 2

    Build or clone the AI

    Then replace every client specific detail.

  3. 3

    Connect the client's calendar

    Confirm availability and the right representative.

  4. 4

    Run the launch checklist

    Every client gets their own end to end tests, no exceptions.

  5. 5

    Go live and watch week one

    Check response rate, usage, and failures daily at first.

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Still need a hand?

If your volume is going to run past the daily or hourly limits, or something is not behaving the way these docs describe, talk to our team.