Docs/Getting started
How Sendify works
Sendify picks up a new lead, starts a real conversation from a real phone, qualifies them, and works toward a booked appointment while keeping your CRM updated.
The lead journey
Every step is configurable. Who gets assigned, which line sends, what the first message says, how the AI qualifies, what happens after a booking, and which fields get written back.
A conversational layer, not a replacement
You do not move your business into Sendify. Your leads keep arriving where they already arrive, your team keeps working where they already work, and Sendify handles the messaging in between.
| You use | Source of truth | Sendify's job |
|---|---|---|
| GoHighLevel | GoHighLevel workflows, tags, calendars, pipelines, and custom fields | Send and run the conversation, book, and write results back |
| Your own CRM or platform | Your system, connected over the API | Route the lead, run the conversation, book, and send events back to you |
Real iPhones, real carrier lines
Messages leave from real iPhones on real cellular carriers. When the lead can receive iMessage, they get iMessage. When they cannot, the phone sends a normal carrier text automatically. You never configure a second messaging provider and there is no additional Sendify texting fee for the fallback.
Why this matters
FAQ
Does Sendify replace my CRM?
No. Sendify is the conversational layer that sits next to your CRM. GoHighLevel customers keep GoHighLevel as their source of truth, and API customers keep their own system as theirs.
Are messages really sent from iPhones?
Yes. Every line is a real iPhone on a real cellular carrier, which is why conversations look and behave like a person texting from a phone.
What if the lead is on Android?
The iPhone sends a normal carrier text instead, exactly like an iPhone user texting an Android friend. Nothing to configure and no extra Sendify texting fee.
Who talks to the lead, the AI or my team?
The AI handles the conversation until it books, disqualifies, or an automation hands off. Your rep can step in at any point by turning the AI off for that lead.
Still need a hand?
If your volume is going to run past the daily or hourly limits, or something is not behaving the way these docs describe, talk to our team.