Docs/TroubleshootingTroubleshootingGoHighLevel
Reconnect opens the wrong GoHighLevel agency
When you sync GoHighLevel, or add a second agency or sub account from a different agency, the Marketplace install can open under the agency you were last signed into. Here is why it happens and how to fix it.
On this page
The problem
You press Reconnect on the Lead Connector card in the Integrations tab, expecting to install the Marketplace app into a specific agency or sub account. Instead, the GoHighLevel Marketplace login opens already signed into a different agency, usually the last one that browser used.
The problem
Reconnect opens the Marketplace under the previous agency, so the app installs into the wrong place
The fix
Log out of that agency inside the Marketplace login first. Then log into the new agency and the sub account you want, and only after that press Reconnect again.
The solution
The Marketplace app installs into the agency and sub account you actually intended, and the connection points at the right location.
Check the agency name before you install
Why this happens
GoHighLevel keeps you signed in with cookies and cached site data. When you press Reconnect, the Marketplace app opens inside that existing session and remembers the old agency that was previously installed. Nothing in Sendify chose the wrong agency. The browser session did.
This shows up most often in two situations. The first is an agency owner or a team member who manages more than one agency and needs sub accounts from several of them connected. The second is anyone who recently logged into a different GoHighLevel account in the same browser and the old session never fully cleared.
The fix, step by step
- 1
Open the Marketplace install and check who is signed in
Press Reconnect from the Integrations tab. Look at the agency name shown in the GoHighLevel Marketplace login before you do anything else.
- 2
If it is the wrong agency, log out of all of it
Log out of the agency shown in the Marketplace. If the login keeps pulling the old agency back, the browser cache is holding it. Clear the site cookies for GoHighLevel or open a fresh incognito window.
- 3
Log into the correct agency and sub account
Sign into the new agency and pick the sub account you want connected. Make sure the agency name on screen matches before moving on.
- 4
Press Reconnect again and approve the install
With the correct agency active, return to the Integrations tab and press Reconnect. Approve the install, and the card shows the connected badge with your locations.
- 5
Switch the telephony provider back to Sendify
Reconnecting resets the default telephony provider on that sub account. Only agency owners can change it, so set it back to Sendify right away or calling will not route.
Connecting several agencies?
When it still opens the old agency
If the Marketplace keeps remembering the previous agency even after logging out, the browser cache is holding the session. Two ways out, either works:
Pick one
- Open a new incognito window, log into the correct agency there, and press Reconnect from that window
- Clear the cookies and site data for GoHighLevel in your browser, then log into the correct agency and reconnect
Incognito is faster because it starts with nothing stored. Once the install lands in the correct agency, you can go back to your normal browser.
FAQ
Why does the Marketplace login show the wrong agency?
The GoHighLevel Marketplace remembers the last agency you were signed into through that browser. Cookies and cached session data keep the old agency active, so pressing Reconnect opens the app install against the previous agency instead of the one you are adding.
Can I connect sub accounts from more than one agency?
Yes. Each agency needs its own connection. Log out of the current agency, log into the next one with the sub account you want, and press Reconnect from that agency's browser session. Repeat for every agency.
Do I have to use incognito mode every time?
No. Incognito mode is the fastest fix when the Marketplace keeps opening the old agency, but once you are logged into the correct agency in a clean session, normal browsing works fine going forward.
Will reconnecting break anything that is already working?
Reconnecting refreshes the connection between Sendify and GoHighLevel. One side effect to know about: it resets the default telephony provider on that sub account, so switch it back to Sendify afterward or calling will not route correctly.
I reconnected and my locations still do not show up. What now?
Open Subaccounts and press Connect locations to pull in anything that has not populated yet. If the location still is missing, confirm you were logged into the correct agency when you reconnected, then contact us.
When to contact us
Reach out if you have logged into the correct agency, reconnected, and the locations still do not appear or sync. Tell us which agency and sub account you connected and roughly when, and we will check the connection from our side.
Still need a hand?
If your volume is going to run past the daily or hourly limits, or something is not behaving the way these docs describe, talk to our team.