Docs/iMessageiMessage
iMessage vs SMS delivery
Sendify sends from real iPhones. If the lead can receive iMessage, they do. If they cannot, the phone sends a normal text, exactly like any iPhone user texting an Android friend.
Who gets what
| Recipient | How it is delivered |
|---|---|
| iPhone with iMessage enabled | iMessage |
| Android phone | SMS through the cellular carrier |
| iPhone where iMessage is unavailable | SMS where supported |
| Invalid or disconnected number | May fail |
The fallback is automatic
You do not pick a channel per lead and you do not connect a second messaging provider. The phone makes the call at send time, the same way your own iPhone does when you text a friend on Android.
Write for both
No separate SMS fee
Sendify's usage model is based on leads processed, not messages sent. A lead who receives normal texts for the entire conversation costs the same as a lead who receives iMessage throughout.
FAQ
Do I need to set up an SMS provider for the fallback?
No. The phone sending your messages is a real iPhone on a real carrier plan, so the carrier text path is already there. There is nothing for you to connect.
Does a lead receiving SMS instead of iMessage cost me more?
No. Sendify does not charge an extra texting fee because a recipient got a normal text rather than iMessage. You pay for leads processed.
Does the AI still work over SMS?
Yes. The same AI keeps running the conversation regardless of which way the message was delivered.
My lead has an iPhone but received a normal text. Why?
iMessage has to be available on their side. If it is switched off, the device is offline for a long stretch, or the number is not registered with iMessage, the phone falls back to a carrier text.
Can I see which leads are on iMessage and which are on SMS?
Yes. Your analytics show how many recipients are receiving iMessage and how many are receiving SMS.
Still need a hand?
If your volume is going to run past the daily or hourly limits, or something is not behaving the way these docs describe, talk to our team.